What if I cannot keep my scheduled appointment
or I am running late for our session?
I understand that unforeseen events happen occasionally in everyone’s life. With that said, all I ask of my clients is to contact me within a reasonable time prior to their appointment if a situation arises and we need to reschedule or cancel. In my desire to be effective and fair to all clients, I feel the need insist the following policies are honored and respected:
24-hour advance notice (when possible) is appreciated when canceling an appointment. This allows the opportunity for someone else to schedule an appointment in your place. If you are unable to give a 24 hours advance notice and cancel within less of a time window, you will be charged for 50% of your scheduled appointment cost. This is to compensate my time waiting and not being able to fill the appointment in such a short time period. NOTE: If you have a gift certificate and do not contact me within 24 hours to cancel (phone call, text, or e-mail will do), your gift card will be redeemed as payment.
Clients who either forget or consciously choose to forgo their appointment for whatever reason without calling me to cancel will be considered a “no-show.” They will be charged a $50 no-show fee for their 60-minute “missed” appointment or a $25 no-show fee for their 30-minute "missed" appointment; whichever applies. Two no-shows and I respectfully refuse the right to rebook your appointment.
If you arrive late, your session may be shortened in order to accommodate others whose appointments follow yours. Unless you call me and give me a heads up on your ETA, I will wait 20 minutes into your appointment time. After 20 minutes, your appointment will be canceled. Regardless of the length of the treatment actually given, charges for the “full” session will stand. Out of respect and consideration for me and other clients, please plan accordingly and be on time.