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CANCELLATION POLICY

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A NOTE ABOUT WHAT HAPPENS WHEN YOU CANCEL...

Gentle Earth understands that unanticipated events happen in everyone’s life. However, when you book an appointment that time is reserved for you. Missed appointments are both costly in lost time and revenue and can be detrimental to a small business. In a desire to be effective and fair to all, the below policies are adhered to.

Same-day cancellations or changes. Same-day cancellations or changes are considered a "Late Cancel" and will be subject to the full amount of the appointment fee. These late cancels prevent Betty from providing services to other clients. Clients who often have to wait 6-8 weeks for an available appointment time. (Same-day time frame begins AFTER 5:00 PM the day before your appointment.)

 

NOTE: If you have a gift certificate, it will be redeemed as full payment.  

 

Canceling or rescheduling the day before your appointment. Cancellations or changes made PRIOR to 5:00 PM the day before your appointment will be subject to 50% of the appointment fee. These partial credits are placed back on the client account and will remain available for 1 year. After that time has passed, these credits fully expire.

NOTE: If you have a gift certificate, 50% of its value will be redeemed as payment.

No-shows. Anyone who either forgets or consciously chooses to forgo their appointments for whatever reason will be considered a “No-show” and will be charged for the full amount of their missed appointment.

Late arrivals. Appointment times are as scheduled and cannot extend beyond the stated time to accommodate late arrivals. If you arrive late, your session will be shortened to accommodate others whose appointments follow yours. Betty will wait 20 minutes into your appointment time, if you do not arrive within that window of time, your appointment will be canceled. Regardless of the treatment length, the full amount of your appointment fee will stand. Out of respect and consideration for this practice and other clients, please plan accordingly and be on time.

Missing Client Intake Forms. All clients of record are required to complete an online "Client Intake Form" 48 hours before their first appointment. These forms are also updated every year. Please kindly note that missing Client Intake Forms will result in the need to postpone your scheduled appointment. This policy is a regulation requirement and is noted both here on this website and in all studio-client communications. A new appointment cannot be rescheduled until your Client Intake Form is completed. If your appointment has to be postponed due to a missing Client Intake Form, it will be treated like you are canceling on the day before your appointment and you will be charged 50% of your appointment fee.

Refunds

Please note that once an appointment has been paid for or a gift certificate has been purchased, refunds are not available.

Finally, please be advised that the integrative modalities that Gentle Earth offers are not appropriate care for any type of bacterial or viral illnesses. Betty is not able to accommodate clients who are unwell because she is immunocompromised and so are many of the clients she serves. Please cancel your appointment as soon as your health is in question.

Thank you!

gentleearthsound@gmail [dot] com

517.927.486 [SIX]

 

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