Private Client Sessions
Amid the ongoing uncertainty of COVID-19, we have modified our cancellation policy to offer greater flexibility to all our clients. We hope this will alleviate any stress and hesitation you have about an upcoming appointment. If you need to reschedule for whatever reason, and especially if you are not feeling well, we understand and request you to please contact us as soon as possible to reschedule. To further support you, there will be no penalties for cancellations at this time. (Minus transaction fees, refunded 7 business days subject to the terms of Square.com's policy).
Late arrivals. Appointment times are as scheduled and cannot extend beyond the stated time to accommodate late arrivals. Please be on time to your appointment.
Vibrational Sound Therapy/energy work is not appropriate care for infectious or contagious illness. Please cancel your appointment as soon as you are aware of an infectious or contagious condition.
No-shows. Anyone who either forgets or consciously chooses to forgo their appointments for whatever reason will, however, be considered a “no-show” and will be charged for the full amount of their “missed” appointment.
Community Events and Workshops
If you are unable to attend an event once you have registered, you may:
1) With 48 hours notice, request a refund* (minus transaction fees, within 1-3 business days subject to the terms of PayPal.com's policy) or receive credit for a future event.
2) With 24 hours notice, receive credit for a future event.
This policy applies to all community events and workshops. In the event that Gentle Earth Sound Therapy has to cancel an event or workshop, all registration fees will be refunded (minus any transaction fees).