We understand that unanticipated events happen occasionally in everyone’s life. In our desire to be effective and fair to all clients and registrants, the following policies will be honored:
PRIVATE CLIENT SESSIONS
24-hour advance notice is required when canceling an appointment. This allows the opportunity for someone else to schedule an appointment in your place. If you are unable to provide 24-hour advance notice, you will be charged 50% of your scheduled appointment cost. This applies to first and second cancellations. The full amount of your appointment will be charged for the third time and beyond. This amount must be paid prior to your next scheduled appointment. NOTE: If you have a gift certificate and do not provide 24-hour advance notice when canceling your appointment (phone call, text, or e-mail), it will be redeemed as payment.
No-shows. Anyone who either forgets or consciously chooses to forgo their appointments for whatever reason will be considered a “no-show” and will be charged for the full amount of their “missed” appointment.
Late arrivals. Appointment times are as scheduled and cannot extend beyond the stated time to accommodate late arrivals. If you arrive late, your session will be shortened in order to accommodate others whose appointments follow yours. We will wait 20 minutes into your appointment time, if you do not arrive within that window of time, your appointment will be canceled. Regardless of the length of the treatment actually given, the full session charge of your scheduled appointment will stand. Out of respect and consideration for our practice and other clients, please plan accordingly and be on time.
Sound Therapy and Usui Reiki are not appropriate care for infectious or contagious illnesses. Please cancel your appointment as soon as you are aware of an infectious or contagious condition.
COMMUNITY EVENTS AND WORKSHOPS
If you are unable to attend an event once you have registered, you may:
1) With 72 hours or more advanced notice, request a refund (*minus transaction fees, processed 1-3 business days subject to the terms of Square.com's policy).
2) If canceling under 72 hours out, request and receive credit for a future event if we are able to fill your spot with a guest from our waiting list (one-time transferability limit).
This cancelation policy applies to all community events and workshops and is set in place to be fair to the hosting studio, all registrants, and Gentle Earth Sound Therapy. In the event that Gentle Earth Sound Therapy has to cancel an event or workshop, all registration fees will be refunded (*minus any transaction fees).