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Cancellation Policy

I understand that unanticipated events happen occasionally in everyone’s life. In my desire to be effective and fair to all clients and registrants, the following policies will be honored:

 

Private Client Sessions

24-hour advance notice is required when canceling an appointment. This allows the opportunity for someone else to schedule an appointment in your place. If you are unable to provide 24-hour advance notice, you will be charged for 50% of your scheduled appointment cost. This applies to your first cancellation. The full amount of your appointment will be charged for the third time and beyond. This amount must be paid prior to your next scheduled appointment. NOTE: If you have a gift certificate and do not provide 24-hour advance notice when canceling your appointment (phone call, text, or e-mail), it will be redeemed as payment.

No-shows. Anyone who either forgets or consciously chooses to forgo their appointments for whatever reason will be considered a “no-show” and will be charged for the full amount of their “missed” appointment.

Late arrivals. If you arrive late, your session will be shortened in order to accommodate others whose appointments follow yours. I will wait 20 minutes into your appointment time, after 20 minutes, your appointment will be canceled. Regardless of the length of the treatment actually given, the full session charge of your scheduled appointment will stand.  Out of respect and consideration for me and other clients, please plan accordingly and be on time.

Virtual Client Sessions

24-hour advance notice is required when canceling virtual appointments. This allows the opportunity for someone else to be scheduled during this time. If you are unable to provide 24-hour advance notice, you will be charged for 50% of your scheduled appointment cost. If you sign in late to your session, it will be shortened in order to accommodate others whose appointments follow yours. I will wait 10 minutes into your appointment time, after 10 minutes, your session will be canceled. Regardless of the length of the session provided, the full charge of your scheduled appointment will stand. Out of respect and consideration for me and other clients, please plan accordingly and be timely with your video log-in.

Community Events

If you are unable to attend an event once you have registered, you may: 1) Transfer your registration fee to another guest; or 2) Request a 50% refund. (Minus transaction fees, within 1-3 business days subject to the terms of PayPal.com's policy). This policy applies to all community Sound Bath Meditations and Gong Immersions.

Weekly Classes

If you need to cancel a class reservation that you have previously made, 24-hour advance notice is required. Otherwise, the full class fee will stand. This policy applies to all Sound Therapy Supported Care and Yoga Nidra + Sound Therapy weekly classes.

Workshops

Due to the high demand and limited registration availability of workshops, cancellations must be made no later than five (5) business days prior to the scheduled workshop. If you need to cancel fewer than ten (5) business days, I am unable to offer a refund. You may, however, send a substitute in your place. If a waiting list for the workshop has been established and another guest can fill your spot,  I can then offer a refund for late cancellation. This policy applies to all Chakra Singing Bowl, Connecting to Sacred Sound, and Floating Gong Meditation workshops.

 

Thank you!

517.927.4866

betty@gentleearthsoundtherapy.org

 

 

 

Betty