Gentle Earth understands that unanticipated events happen occasionally in everyone’s life. In a desire to be effective and fair to all clients, the following policies will be honored for all private sessions:

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24-hour advance notice is required when canceling an appointment. This allows the opportunity for someone else to schedule an appointment in your place. If you are unable to provide 24-hour advance notice (late cancellation), you will be charged 50% of your scheduled appointment cost. This applies to first and second cancellations. The full amount of your appointment will be charged for the third time and beyond. This amount must be paid prior to your next scheduled appointment. Partial credits placed back on client accounts for late canceled appointments are available for 1 year. After that time has passed, these credits fully expire.

 

NOTE: If you have a gift certificate and do not provide 24-hour advance notice when canceling your appointment (phone call, text, or e-mail), it will be redeemed as payment.  

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No-shows. Anyone who either forgets or consciously chooses to forgo their appointments for whatever reason will be considered a “no-show” and will be charged for the full amount of their “missed” appointment.

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Late arrivals. Appointment times are as scheduled and cannot extend beyond the stated time to accommodate late arrivals. If you arrive late, your session will be shortened in order to accommodate others whose appointments follow yours. Betty will wait 20 minutes into your appointment time, if you do not arrive within that window of time, your appointment will be canceled. Regardless of the treatment length, the full session charge of your scheduled appointment will stand. Out of respect and consideration for this practice and other clients, please plan accordingly and be on time.

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Missing Client Intake Forms. All clients of record are required to complete an online Client Intake Form 48-hours before their first appointment and update this information on a yearly basis. Please kindly note that missing Client Intake Forms will result in the need to postpone your scheduled appointment. This policy is a requirement of licensure and is noted both here on this website and in all studio-client communications. A new appointment cannot be rescheduled until your Client Intake Form is completed. If your appointment has to be postponed due to a missing Client Intake Form, it will additionally be treated like a late cancelation and you will be charged 50% of your session fee.

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Refunds

Please note that once an appointment has been paid for or a gift certificate has been purchased, refunds are not available.

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Finally, please be advised that the integrative modalities that Gentle Earth offers are not appropriate care for infectious or contagious illnesses. Please cancel your appointment as soon as you are aware of an infectious or contagious condition.

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Thank you!

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Betty

gentleearthsound@gmail [dot] com

517.927.486 [SIX]

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